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Terms and Conditions

Tweak Ltd Terms and Conditions


Location -

Version – May 2020

Terms and Conditions


Copyright Notice


This website and its content is copyright of “Tweak Ltd” - © “[Tweak Ltd]” 2020. All rights reserved.


Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use secure server software (SSL) for encryption when collecting or transferring sensitive data such as credit card information. We do not store credit card details, nor do we share customer payment details with any 3rd parties.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Technical Issues

Every effort is made to keep the website up and running smoothly. However, Tweak Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Other Websites

This website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our website you should note that we do not have any control over those external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Statement. You should exercise caution and read the Privacy Statement applicable to the website in question.

In addition, if you have linked to this website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions. In addition, if you have linked to this website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

Event Terms and Conditions

These Terms and Conditions are between Tweak Limited (“Tweak Ltd”) and the person who completes the relevant booking form (“You”) for the Tweak Ltd Event as described in the booking form (“Event”).

Registered Office: Tweak Ltd, Kemp House, 152 - 160 City Road, London, EC1V 2NX. Registered in England & Wales, Company No. 12331090

Confirmation of bookings

  1. All bookings are subject to availability and acceptance by Tweak Ltd, which will be confirmed in writing (by e-mail) after Tweak Ltd has received the booking details via our online platform
  2. Once Tweak Ltd have confirmed your booking in writing there shall be a legally binding contract between yourself and Tweak Ltd and You agree to be bound by these terms and conditions
  3. At the time of booking You may be required to pay a fee and there may be additional information required by Tweak Ltd.
  4. Tweak Ltd reserves the right to refuse to accept any booking in its absolute discretion.


  1. Fees for the Event are correct at the time of publication and mean the fees payable to Tweak Ltd in connection with this contract.
  2. Tweak Ltd reserves the right to change the Fees at any time, but changes will not affect registrations which have already been confirmed by Tweak Ltd and paid by You. If the fees have not been paid at time of the acceptance of the booking, then any increases in fees will apply to the booking.
  3. The Fees are payable at the same time as You submit your booking form payable by BACS or debit/credit card. In the event that the fee is not paid you will still be bound by these terms and conditions.
  4. You acknowledge that Tweak Ltd cannot guarantee places held on a provisional basis and that places may sell out.
  5. The Fees include one place at the Event, and Event materials.
  6. The Fees do not include travel to or from the Event or any accommodation costs incurred.
  7. Delegate places cannot be shared.
  8. Early bird discount rates for the Festival of Place expire on 31 August 2020 at 11:59 pm. Booking made after this date will be charged at the normal rate.
  9. Please provide email details for each delegate so they can be directly informed of any conference programme changes, updates and news to help them plan their visit.
  10. Under VAT Excise regulations delegates from all countries are required to pay VAT @ the current rate of 20% on all Events taking place in the United Kingdom. For Events in other countries, delegates are required to pay any VAT, excise duty or other sales tax which is applicable. In the event that the rate of VAT changes you will be liable to pay the current rate at the time of the change.

Changes, Cancellations and Postponements

  1. Whilst our programmes are correct at the time of going to press, in certain circumstances it may be necessary for Tweak Ltd to alter the content, format, venue or timing of an Event. All delegates will be notified of such changes prior to the Event.
  2. Cancellations have to be made in writing. If You cannot attend an Event for which You have registered, please contact Tweak Ltd as soon as possible (and in any event no later than 24 hours before the Event) at Tweak Ltd may at its absolute discretion allow You to send a substitute in your place (provided Tweak Ltd has received the details of such substitute) or allow You to attend the next available Event.
  3. If You notify us that You wish to cancel your attendance at an Event for which a Fee is payable, then cancellation charges shall apply as, which You agree represent a genuine pre-estimate of the costs Tweak Ltd will incur as a result of cancellation:

Written notice received by us

% of Fee to be charged

More than 28 days prior to -- but within 40 days of -- the first day of the Event


Within 28 days to the first day of the Event


  1. The refund will be distributed in the same form as the original payment was received (e.g. credit card payment will refund to same credit card account number).
  2. Registered delegates who do not attend the event will still be liable for the full amount and will not receive any refund if payment has already been made regardless of the time of booking.
  3. To guarantee admission, payment must be received prior to the event.
  4. Tweak Ltd may in exceptional circumstances need to postpone or cancel an Event, and we will notify You as soon as reasonably practicable of any such postponement or cancellation. If an Event is cancelled, or if an Event is postponed and You cannot attend the rearranged date, we will refund any Fees You have paid. You agree that Tweak Ltd’s liability to You will be limited to the amount of the Fees You have paid and Tweak Ltd will not be liable to You for any expenditure, damage or loss including accommodation or travel expenses but not limited to these and incurred by You as a result of the cancellation or postponement.
  5. Tweak Ltd reserves the right to cancel your attendance at the Event and retain any Fees received in respect of your proposed Event attendance if You (or any of the shareholders or directors of the legal entity which You represent) become(s) subject to any Sanction, or continuation of these terms which would (in the reasonable opinion of Tweak Ltd) expose Tweak Ltd or any of its affiliated companies to any Sanction, where “Sanction” means any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom, Hong Kong or United States of America.

Your attendance at the Event

  1. Please advise us of any special access requirements at the time of making your booking.
  2. Tweak Ltd reserves the right, without any liability, and without prior notice to refuse You admission or eject You from the Event for failure to comply with these Terms; or if in Tweak Ltd’s opinion You represent a security risk, nuisance, or annoyance to the running of the Event.
  3. You are only permitted to take photographs at the Event, for your own personal use. You must not make video or audio recordings at the event or of any session within the Event, or use any recordings or photographs for commercial purposes, without prior written consent from Tweak Ltd. We reserve the right to withdraw consent at any time either before or during the event.
  4. You acknowledge that the Event or part of it may be filmed by audio, visual, audio-visual or electronic means or photographed, including photographs of individuals or groups of delegates. You agree to permit Tweak Ltd, or any third party licensed by Tweak Ltd, to use and distribute such footage and photographs, which may feature images of You, in all or any media (including social media) whether now known or hereafter to be invented throughout the world in perpetuity for the purposes of advertising, publicity, reporting and otherwise in relation to the exploitation of such recordings and photographs. Please inform Tweak Ltd if You do not wish to be included in any individual or group photographs.
  5. You are responsible for arranging your own appropriate insurance cover in connection with your attendance at the Event. To the maximum extent permitted by law, Tweak Ltd shall not be liable for any kind of loss or damage to You or your personal property, unless caused by Tweak Ltd’s negligence.
  6. Materials distributed by or on behalf of Tweak Ltd at an Event may not be reproduced without Tweak Ltd’s written permission.

Tweak Ltd Liability

  1. Views expressed by speakers are their own and Tweak Ltd disclaims all liability for advice given or views expressed during an Event. Materials distributed at an Event are intended for information only and should not be relied upon.
  2. To the maximum extent permitted by law, Tweak Ltd shall not be liable to You for any direct, indirect, economic or consequential loss or any loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings arising in connection with this Agreement, even if You have been advised of the possibility of such loss or damage.

Your details

  1. By submitting registration details, You agree to allow Tweak Ltd to contact You as required for the organisation and administration of the Event. Tweak Ltd will comply with its privacy policy in respect of your registration details and other information we hold about you.
  2. Information about Tweak Ltd Group and our privacy policy is available at If you have any queries or concerns about the policy, please get in touch with us using or write to us at Tweak Ltd, Kemp House, 52 - 160 City Road, London. EC1V 2N and we will do our best to answer your questions.
  3. Tweak Ltd may provide a delegate list to all attendees and contracted sponsors at the event which will only include the first name, surname and company name provided when registering. If You do not wish to have your details published within the delegate list, please contact Delegates who register for the online attendee directory acknowledge and agree that they shall not, under any circumstances, use the delegate list for their own promotional and marketing purposes.


  1. These terms and conditions contain the entire agreement between You and Tweak Ltd.
  2. If any provision of these terms is held to be invalid, illegal or unenforceable for any reason, such provision shall be severed and the remainder of the provisions will continue in full force and effect as if the terms had been executed with the invalid, illegal, or unenforceable provision omitted.
  3. Any express or implied waiver to perform any obligations under these terms will not prevent the subsequent enforcement of them by Tweak Ltd.
  4. Except as set out in these Terms and Conditions no variation of the contract including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by us.
  5. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms.
  6. This contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. Nothing in this clause shall limit Tweak Ltd's right to take proceedings against You in any other court of competent jurisdiction.
  7. Tweak Ltd will not be liable to You as a result of any delay or failure to perform its obligations under the Contract as a result of a Force Majeure event. Force Majeure means any event beyond our reasonable control.
  8. If You have any questions about these Terms & Conditions, please contact
  9. Any notice or communication to Tweak Ltd will be sent by prepaid first-class post to Tweak Ltd’s registered address.
  10. These terms and conditions were published in January 2020 and apply to all bookings placed from that date until these terms and conditions are superseded by a new version.

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© The Developer 2020 - Tweak Ltd., Kemp House, 52 - 160 City Road, London, EC1V 2NX. Tel: 020 7772 8384